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A service is something that helps someone to do something - Lou Downe, Good services
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In service design, a service is the entire experience a user has when they are interacting with a business, organisation, or a product to achieve their intended goal. It includes everything from the people involved, the processes, and the physical or digital touch points. A well-designed service helps to ensure that the process is more efficient and user-friendly experience.
Service design is a method that is used to create or improve services by carefully planning every aspect of the overall service experience. This includes understanding the users needs , designing how the service is delivered, and using the processes behind it. The goal is to make services more accessible, efficient, and enjoyable for customers, while ensuring the business runs as normal. It involves collaboration between designers and users to create a seamless and effective service.
Throughout the whole process of service design there are multiple different methods that can be used to help you with it,
Some of the methods are,
By using some of these methods it would help you to ensure that you get the maximum outcome to the service design role.
